Refund policy

Refund & Returns

At Outside Matters, we want you to be happy with your purchase. Since our products are made to order, we only accept refunds or replacements for items that arrive damaged, defective, or incorrect.

We accept refunds or replacements for:

• Items that arrive damaged
• Defective or faulty products
• Items that are different from what you ordered

We do not accept refunds for:

• Change of mind
• Incorrect size selection
• Incorrect colour selection
• Normal wear and tear
• Damage caused by improper washing or care

How to request a refund

Please contact us at outsidematters.co@gmail.com within 30 days of receiving your order.

Please include:

• Your order number
• Photos of the item
• A brief description of the issue

Once we receive your request, we will review the issue and let you know the next steps.

For the best long-term care of your garment, please follow the washing and care instructions provided with your purchase.

Outside Matters reserves the right to update this policy from time to time.